Inbox Help

How do I delete or archive old requests in my inbox?

Rather than deleting old requests, you can archive them to organize your inbox. That way you’ll never lose a conversation or history with a pet owner. Remember, if you're unable to accommodate a request, still reach out to your pet owner to let them know you're unavailable--pet owners aren't able to see that you've archived a request.


Here’s how to archive a request:

1. Navigate to your Inbox by selecting the envelope icon.


2. Under Pending Requests, locate the request you’d like to archive.


3. Select Archive.


4. Select a reason from the drop-down menu for why you were unable to book with this pet owner.


5. The request will then be moved to the archived requests tab for you. You can undo this action by selecting Undo.


Note: At this time, the option to archive a request is only available for sitters and walkers, not pet parents. For pet parents, request will naturally archive after the requested dates have passed.

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