Inbox Help

How do I delete or archive old requests in my inbox?

Your inbox is key to running a successful business, especially when it comes to managing requests that you're unable to book. If you receive a request you can’t accept, you should:

  • Promptly respond to the pet owner via Rover Messages.
  • Decline the request by archiving it.


How to decline a request

How to unarchive a request

Additional information

How to decline a request

Rover app

1. Open the Pending folder from your inbox and locate the request you'd like to archive:

iOS                                                                                Android

App_iOS_pending_UK.jpg                   App_Android_pending_UK.jpg


2. Select Details:

App_iOS_details_for_archive_UK.jpg


3. Tap Archive (on iOS) or the Archive icon (on Android) in the upper right corner:

iOS                                                                            Android

App_iOS_Archive_button_UK.jpg                      App_Android_Archive_button_UK.jpg

4. Then select the reason you're archiving the request:

App_Android-iOS_archive_reasons_UK.jpg

 

Web

  1. Open the Pending Requests section of your inbox.

    Pending_request_inbox_UK.png

  2. Locate the owner's request and select Archive.

    Select_archive_UK.png

  3. Select a reason why you were unable to book with this pet owner, then select Save.

    Select_archive_reason_UK.png

  4. The request will then be moved to the Archived Requests tab. 

Note: At this time, archived conversations cannot be deleted from your inbox.

How to unarchive a request

You can also unarchive the request if you change your mind and decide to book it. Here’s how:

Rover app

1. Access the Archived folder from inbox menu and open the booking you'd like to unarchive.

iOS                                                                                 Android
App_Android_archived_inbox_UKf.jpg                   App_iOS_archived_inbox_UK.jpg

 

2. Select Details

iOS                                                                                 Android
App_iOS_archived_details_UK.jpg                  App_Android_archived_details_UK.jpg                 

Then Unarchive (on iOS) or the Unarchive icon (on Android) in the upper right corner:

iOS                                                                                 Android
App_iOS_unarchive_UK.jpg                   App_Android_unarchive_UK.jpg


The request will move back to the Pending section of your inbox. 


Computer

1. Go to your inbox and select Archived Requests.

Archived_inbox_UK.png

2. Locate the request you want to unarchive, then select Unarchive.

Unarchive_button_UK.png

The request will be moved to the Pending Requests tab where you can continue and book as normal.

Additional information

  • You’ll never be penalized for declining requests that aren’t compatible with your preferences and calendar availability. Any request you archive from your inbox means that you've declined it.

  • Unbooked requests that remain in your inbox may affect your profile visibility for the dates the pet owner requested. To ensure that you appear in search results for those dates, make sure you accept or decline the request.

  • If you frequently decline requests for days that you've listed as available on your calendar, then it may impact your booking score over time. To learn more about sitter performance scores, check out this article.

Related articles

How do I manage my inbox?

What do the statistics on my profile page mean?

How do I change my availability and the number of dogs I can sit?

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