Inbox Help

What if someone makes me feel uncomfortable?

It doesn’t happen often, but sometimes a conversation on Rover may make you uncomfortable. When that happens, let us know by reporting it. Here are some examples of inappropriate conversations: 

  • Someone suggests you pay in-person rather than through the site. Safety and security are paramount, and booking and paying through Rover is the only way to ensure your account is in line with our Terms of Service and that your booking is covered by the Rover Guarantee and 24/7 emergency support.
  • Someone asks you to provide personal information. You should never feel pressured to share your full name, email or mailing address, phone number, or any other personal information before a stay is booked.
  • Someone uses threatening language. Always let us know if someone’s messages make you uncomfortable.
  • Someone tries to recruit you for a private pet-sitting business. Only services booked through Rover qualify for the Rover Guarantee, 24/7 emergency support, veterinary consultation access, sitter promotion tools, and more resources to help sitters build their business.

How to report a conversation and block someone

Rover app

  1. Open your conversation with the person you want to report or block. 
  2. Tap the three dots in the upper right corner of your screen
  3. Select Report this conversation.
  4. Select a reason for reporting the conversation, then tap Next.
  5. If you want to block this person from communicating with you on Rover, tap the Block icon, turning it green.
  6. Tap Submit.

Computer

  1. Open the conversation and select Report under the Send button.
  2. Select a reason for reporting the conversation from the dropdown menu.
  3. Describe the reason for reporting (optional). 
  4.  To block this person from communicating with you on Rover, click the Block switch to green.
  5. Select Submit Report.


Remember: Always have a Meet & Greet before you confirm a booking to ensure everyone—both humans and canines—get along well. Only accept bookings that you feel good about.

 

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