There are a couple of different ways to contact a pet care provider depending on the status of your booking.

If you're contacting a sitter or walker for the first time during your booking search, visit the sitter's profile and select the Contact button.

If you have an active request or booked service with the pet care provider, check out the instructions below.

Rover app
Web

Rover app

1. Tap Inbox at the bottom of the app.
2. If you sent a request to your sitter or walker but it hasn't been confirmed, tap Pending at the top. If you already confirmed the booking, then tap the Upcoming tab next to it.
3. Select the person you'd like to contact from the list of bookings in your inbox.
4. You'll be directed to a conversation thread where you can send your pet care provider a message.
5. To call the sitter or dog walker, tap the three-dotted icon at the top of the conversation thread.
   
   

Web

1. Navigate to your Rover inbox.
2. Select the inbox category related to the booking status. You can also select All conversations to see all of your messages with sitters.
   
   
3. Locate the sitter or walker you want to contact by selecting their name. This will redirect you to a conversation thread.

Note: To protect the sitter and dog walker's privacy, we don’t provide personal contact information until the service is booked. Plus, you can send all your messages through the Rover site or app, even after your stay is booked, it’s that easy.

Booking through Rover not only keeps your account in line with our Terms of Service, it also gives you 24/7 support, the Rover Guarantee, and a secure, convenient way to pay.

Take a look at our Meet & Greet Checklist for Dog Owners and related articles about bookings and payments to learn more.