Inbox Help

What if my sitter cancels a booking?

While it’s not ideal, every once in awhile a sitter or dog walker may need to cancel a booking. Don’t worry—we’ve got your back.

  • You will be refunded in full. If your sitter or dog walker is for whatever reason unable to watch or walk your dog and initiates a cancellation, you’ll see a full refund to your account.
  • You’re covered by reservation protection. If your sitter or dog walker cancels within seven days of the first day of the booking, we’ll do everything we can to help find you a replacement sitter or dog walker. Check out our reservation protection page for more detailed information.

Have questions? We're here for you! Contact Rover Support at +448082812524. Or, submit a help request by navigating to the bottom of any page in the Help Center and selecting Contact Support.

Was this article helpful?
out of found this helpful
Thank you for your feedback!