Inbox Help

Why is managing my inbox important?

Managing your inbox is key to running a successful business. Rover offers you the tools you need to stay organized and on top of every request. Below, we'll cover: 

 

Archiving Requests (Why, When, and How)

Archive any requests you can't book--but be sure to reply to the client first! Replying is important because if you don’t respond to an initial message within 72 hours, your sitter profile may automatically be set to away until you manually update your status. It's also important to archive requests you can't book because when an unbooked request sits in your inbox for 72 hours or longer, that tells us that you’re too busy or unavailable. As a result, you may not appear in search for those dates, meaning potential clients won’t be able to find you.

 

How to Archive a Request

1. Navigate to your Inbox by selecting the envelope icon.

Select_inbox_Sadie.png

2. Select Pending Requests.

Inbox.png

3. Locate the request you want to archive.

Pending_request_sitter.png

4. Select Archive and choose the reason you were unable to book the request from the dropdown menu. You’re all set!

Archive_this_request.png 

 

How to Unarchive a Request

If you decide to book after archiving the request, you can always unarchive it. Here’s how:

1. Navigate to your Inbox by selecting the envelope icon.

Select_inbox_Sadie.png

2. Select Archived Requests.

Archived_requests.png

3. Locate the request you want to unarchive.

Unarchive_request.png

4. Select Unarchive. The request will be moved to the Pending Requests tab where you can continue and book as normal.

  

Response Rate

Your response rate measures how often you respond to requests within 24 hours. This is one of many factors that impacts your search rank, so responding to requests quickly is important to building your business and being seen by clients.

For more on response rates, archiving requests, and search ranking, see related articles.

 

Related Articles

How do I manage my inbox?

What do the statistics on my profile page mean?

Was this article helpful?
0 out of 0 people found this helpful
Thank you for your feedback!