It doesn’t happen often, but if the sitter or dog walker you booked has to cancel at the last minute, we’ll work with you to find a new sitter or dog walker.
When we're informed of a sitter cancellation, we'll get in touch with you ASAP, but you can also reach out to us directly. You can call us at +44 808 281 2524 or contact us here.
- If a sitter or dog walker cancels your booking within 7 days of your service start date, we’ll give you a full refund and provide a £20 credit to help cover the cost of a new service.
- If a sitter cancels an overnight stay within 24 hours before the booking starts, you’ll receive a £50 credit to help cover the cost of the new service.
- If any day of your booking falls on one of our recognised holiday dates and a sitter or walker cancels the booking within 14 days of the service start date, we’ll also give you a full refund and provide a £20 credit to help cover the cost of a new service.
Note: If the pet sitter cancels the booking because of a lack of information from the pet owner or due to aggressive pet issues, then the owner will have to cover the total cost of any new reservation.
For more information about how booking protection works, follow this link and read our Terms of Service.