Inbox Help

What is booking protection?

Though it's rare, occasionally a sitter or dog walker has to cancel at the last minute. If that happens to you, we've got your back: Every booking made through Rover includes reservation protection. That means we'll help you find a replacement sitter or walker on Rover.

When we're informed of a sitter cancellation, we'll get in touch with you ASAP, but you can also reach out to us directly. Call us any time at +44 808 281 2524 – we're here 24/7—or contact us here.

  • Though availability varies widely, we’ll do everything we can to help you find a great replacement.
  • We’ll also provide credit to help cover the cost of the new service. 
  • If any day of your booking falls on one of our recognised holiday dates and a sitter or walker cancels the booking within 14 days of the service start date, you’re also covered by the Reservation Protection. Here are the holiday for 2022:

Holiday 2022 dates
Easter 15th April - 18th April
Spring Bank Holiday 2nd June - 5th June
Summer peak 30th July - 30th August
Christmas and New Year 23rd December - 1st January 2023

If the booking is cancelled by the pet sitter or walker due to a lack of information or cooperation from you, then you will have to cover the full cost of any new reservation.

For more information about how reservation protection works, read our Terms of Service.

Was this article helpful?
out of found this helpful
Thank you for your feedback!