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What is booking protection?

Though it's rare, occasionally a sitter or dog walker has to cancel at the last minute. If that happens to you, we've got your back: Every booking made through Rover includes reservation protection. That means we'll help you find a replacement sitter or walker on Rover.

When we're informed of a sitter cancellation, we'll get in touch with you ASAP, but you can also reach out to us directly. Call us any time at +44 808 281 2524—we're here 24/7—or contact us here.

Though availability varies widely, we’ll do everything we can to help you find a great replacement. We’ll also provide credit to help cover the cost of the new service. If the booking is canceled by the pet sitter or walker due to a lack of information or cooperation from you, then you will have to cover the full cost of any new reservation.

For more information about how reservation protection works, read our Terms of Service.

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