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What is booking protection?

Though it's rare, occasionally a sitter or dog walker has to cancel at the last minute. If that happens to you, we've got your back: every booking made through Rover includes booking protection. That means we'll help you find a replacement sitter or walker on Rover.

When we're informed of a sitter cancellation, we'll get in touch with you ASAP, but you can also reach out to us directly. Call us any time at 0808 281 2524—we're here 24/7—or contact us here.

Though availability varies widely, we’ll do everything we can to help you find a great replacement. We’ll also provide a £20 credit to help cover the cost of the new service.

For more information about how booking protection works, read our Terms of Service.

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