Inbox Help

What is reservation protection?

Though it's rare, occasionally a sitter or dog walker has to cancel at the last minute. If that happens to you, we've got your back: Every booking made through Rover includes reservation protection. That means we'll help you find a replacement sitter or walker on Rover. 

When we're informed of a sitter cancellation, we'll get in touch with you ASAP, but you can also reach out to us directly. Call us any time at +44 808 281 2524—we're here 24/7—or contact us here.

Though availability varies widely, we’ll do everything we can to help you find a great replacement. If you book with a more expensive Rover sitter or dog walker, we'll cover the cost difference between the original booking and your new booking, up to 25% of the total cost of original booking.

For more information about how reservation protection works, read our Terms of Service.

Was this article helpful?
0 out of 0 people found this helpful
Thank you for your feedback!