Inbox Help
How do I modify a booking?

The booking modification feature allows you to make changes to a current or future booking in the Upcoming Bookings section of your Rover Inbox. With this tool, you can:

  • Add, remove, or change service dates and units of service
  • Modify pets 
  • Change rates
  • Change service start/end times

You can modify a booking from your computer, mobile browser, or the Rover app. Check out the instructions below for steps specific to your device.

Computer or mobile browser

Rover App

Additional Information

 

Computer or mobile browser

  1. Navigate to your Inbox by selecting the conversation icon.

    All languages S Inbox sign marked .png

  2. Select the Upcoming Bookings tab and then select the request you need to modify.

    Upcoming_inbox_UK.png

  3. Once the request is open, navigate to the service details and select Modify booking.

    Modify_upcoming_stay_S_UK.png

  4. From here, make modifications to any of the following options for your booking:

    • Dates
    • Service start/end times
    • Service length (e.g. 60-minute walk instead of 30 minutes)
    • Pets
    • Price adjustments
    • Units of service for walks or drop-ins

    Important: Make sure you discuss any rate changes with the pet owner before sending them a modification request to ensure that they agree to the new rates.

     

    If your cancellation policy includes a penalty fee for any booking modifications, you have the option to waive it. To do this, tap the toggle icon in the Extras and Adjustments section, making it grey to waive the cancellation penalty.

    Waive_CP_S_UK.png

  5. Once you’ve adjusted the booking, review your changes and write a short message to the owner explaining the updates. When finished, select Submit changes. 

Modify_booking_overview_S_UK.png

Once you submit the request, your pet owner has up to 72 hours to confirm the modification. You'll receive a confirmation email once your pet owner accepts the changes. 

 Rover App

  1. Open the booking from the Upcoming section of your inbox.

    iOS                                                                         Android
    App_iOS_upcoming_inbox_S_UK.jpg            App_Android_upcoming_inbox_S_UK.jpg
  2. Tap the three-dotted icon in the upper right corner of the screen. 

    App_Modify_3_dots_S_UK.jpg

  3. Tap Modify booking.

    App_modify_pencil_UK.jpg

    Then select Modify details.

    App_Modify_details_pencil_UK.jpg

  4. Make adjustments to the booking, then select Submit changes.

 

The pet owner will receive the modified request, and they have 72 hours to confirm the changes. Once they confirm, both you and the pet owner will receive a confirmation email.

 

Additional Information  

Some helpful information to know:

  • Pet owners cannot modify confirmed bookings at this time. They’ll need to request a booking modification by contacting the pet care provider directly.

  • Pet owners must review and approve the booking modification within 72 hours of submitting the change. If the change wasn’t accepted, the booking will still remain active but unchanged.

  • Cancellation policies are not applied to booking date modifications unless an owner shortens or completely cancels the stay.

  • Payments for a service may be delayed for a booking if it was modified near the end of an active stay and the owner didn't confirm it until after the booking was completed. This is because pet owners have 72 hours to confirm a booking modification. In cases like these, your payment will be released 2 days after the owner’s confirmation.

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