Inbox Help

How do I modify a booking?

We understand that sometimes plans change and you or your client may need to modify a booking after it’s already been booked. No problem! As a sitter, there are a couple of different ways to update the booking depending on what needs to be adjusted.

 

Adding dates or a pet

  • If your client is needing to add dates to a booking, you can help facilitate this request by following the steps in this article.
  • If your client is wanting to add an additional pet to a booking, the easiest way to do this is for your client to follow the steps in this article.

 

Removing dates or a pet

If you’re needing to shorten the booking, update the booking to be for the same number of days, but just a different set of dates, or remove a pet from the booking you can submit a modification request. Here’s how:

1. Navigate to your Inbox by selecting the envelope icon.

2. Select the Upcoming Stays tab and then select the request you need to modify.

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3. Once the request is open, locate the gray box that lists your service details. Select Modify booking.

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4. A pop-up form will ask you to give some details about why you’re modifying. Here, you can mention what dates need to be removed or switched and/or what pets need to be removed. This message goes directly to Rover Support and will not go to your client. Select Submit Request.

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6. That's it! Rover Support will assist with making the changes, and will email you once the updates have been completed.

 

Issuing a refund

Don’t worry—if you accidentally overcharged your client and need to issue a partial refund, it's not too late. You can send a stay modification request right from your Rover inbox by following the "Remove dates or a pet" instructions. Just let us know the amount that needs to be refunded and we'll take care of the rest!

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