All sitters are required to complete identity verification through our verification partner, Onfido. To verify your identity, you’ll be prompted to:

Upload a good quality, full-colour government-issued identification document (e.g. driving licence, passport, or National ID card). 

Note: The document must be a JPG or PNG (PDF files are not accepted) with a file size between 32kb and 10 MB.

Take a live photo of your face using your computer’s or smartphone's camera and follow any instructions (such as, turning your head left or right).

What to do if your ID verification fails?

The verification can fail for different reasons listed below:

• The document submitted is not one of the documents accepted. 
  Note: A driver's license is the preferred document for processing.
• The document is expired.
• The document is partially covered or cut off.
• The document does not include a photo.
• The document isn't a JPG or PNG file with a file size between 32kb and 10MB.
• The photo or document is blurry or low-resolution.
• You’ve significantly changed your appearance from the photo on your document.
• The photo includes more than one person (or animals!), or is not a clear passport-style headshot.
• The photo is highly edited.

If your document verification failed for any of the above reasons, then re-submit your documents, taking the guidelines above into account. Once your verification is successful, your sitter profile will be live, and you'll be notified via email.

If your  profile name does not match the one on your document (first or last name) or your date of birth doesn't match the one on your document or Rover profile, please get in touch with our support team and we will be happy to assist you with the process.