Inbox Help
How do I contact a pet owner?

Open communication is the key to any great relationship, which is why we’ve made it easy to keep in touch with pet owners using the Rover mobile app. You can also call your pet owner if you have a confirmed booking with them.

Send a message

Rover app

  1. Tap Inbox at the bottom of your screen.

    App Android and iOS inbox icon UK.jpg

  2. Locate the pet owner from the Pending, Upcoming, or Past tab of your inbox.
  3. Write a message to ask questions, or attach photos or videos to provide updates. Tap Send.

Web

  1. Select the conversation icon at the top of the page.

    All languages S Inbox sign marked .png

  2. Locate the pet owner based on the status of the booking, or select All conversations to view all of your messages.

    All conversations UK.png

  3. Select the pet owner you want to contact. You'll be redirected to a conversation thread to send a message.

Call a pet owner

You can also call your pet owner directly from the app. This is a good approach if you need to get in touch with them immediately, specifically in emergency situations.

  1. Tap Home at the bottom of your screen.
  2. Tap the booking you’re tracking.
  3. Tap Call Owner.

Note: If you're experiencing an emergency or you're concerned about the wellbeing of a pet owner's pet, please contact Rover's Trust & Safety team. They’re available 24/7.

From the app, tap Call Rover at the bottom of the stay details.

 

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