As pet owners ourselves, we understand that the passing of a pet can be a saddening and challenging experience. To support you in this difficult time and remember your pet's time with us, we created an option to memorialise your pet's profile.
A memorialised pet profile will appear with a rainbow badge in your account under Pet Memorials. You can still view your pet's profile, as well as their photos and videos.
You can memorialise your pet's profile from a computer or your mobile device's web browser.
- Select Your Pets from the menu, then select Edit.
- At the bottom of your pet profile, select Remove or memorialise this profile.
- Check the box under Memorialise [pet]'s profile, then select Continue.
- Enter a date you want displayed on their profile. If you leave this blank, it will automatically include the date when you memorialised their profile. When finished, select Confirm.
You can view your pet's profile at any time by visiting the Profile section of your account under Pet Memorials.