Owner
Getting Started
Account and Profile
- How do I memorialise my pet's profile?
- How do I change my name in my account?
- How do I refer pet owners and earn credit?
- How do I exercise my rights under GDPR?
- How do I reactivate my Rover account?
- How do I add, edit or remove a pet profile?
Finding a Sitter
Booking and Meet & Greets
- What qualifies as an extenuating circumstance?
- How do I view and manage requests from my Rover account?
- How do I contact a sitter or dog walker?
- How do I pay for a booking?
- How do I edit service dates?
- How do I add another dog to a booking?
Payments
- Where can I find a receipt for my booking?
- How much does it cost to book a sitter or dog walker?
- When will I be charged for a service?
- How do I add or remove a credit card from my account?
- How do I use coupons, promo codes, and gift cards?
- What is the puppy rate and what age does it apply to?
Trust and Safety
- What can I do to ensure my dog will be safe?
- What does Rover do to support safety?
- Why do I book and pay through Rover?
- What does the Rover Guarantee cover for pet owners?
- What if someone makes me feel uncomfortable?
- What information does Rover share?