Owner
Getting Started
Account and Profile
- How do I exercise my rights under GDPR?
- How do I reactivate my Rover account?
- How do I add, edit or remove a dog profile?
- How do I update my phone number?
- How do I reset my password?
- What are favourites and how do I manage them?
Finding a Sitter
- How do I find a cat sitter?
- How do I find a sitter or dog walker for my dog?
- How do I choose the right sitter?
- What services do sitters offer?
- How much time does the sitter rate cover?
- Where do I find a sitter's contact information?
Booking and Meet & Greets
- How do I view and manage requests from my Rover account?
- How do I contact a sitter or dog walker?
- How do I book with a sitter or dog walker?
- How do I edit service dates?
- How do I add another dog to a booking?
- How do I modify a booked service?
Payments
- How much does it cost to book a sitter or dog walker?
- What are holiday rates and how do I manage them?
- What qualifies as an extenuating circumstance?
- When will I be charged for a service?
- How do I add or remove a credit card from my account?
- How do I use coupons, promo codes, and gift cards?
Trust and Safety
- What can I do to ensure my dog will be safe?
- What does Rover do to support safety?
- Why do I book and pay through Rover?
- What does the Rover Guarantee cover for dog owners?
- What if someone makes me feel uncomfortable?
- What information does Rover share?