Getting Started
- Do you accept cats and other animals?
- How do I sign up?
- Is Rover right for my dog?
- How do I log in to my account?
- How do I unsubscribe from Rover emails?
Account and Profile
- How do I reactivate my Rover account?
- How do I add, edit or remove a dog profile?
- How do I update my phone number?
- How do I reset my password?
- What are favorites and how do I manage them?
- How do I create a cat profile?
Finding a Sitter
- How do I find a cat sitter?
- How do I find a sitter or dog walker for my dog?
- How do I choose the right sitter?
- What services do sitters offer?
- How much time does the sitter rate cover?
- Where do I find a sitter's contact information?
Booking and Meet & Greets
- How do I contact a sitter or dog walker?
- How do I book with a sitter or dog walker?
- How do I edit service dates?
- How do I add another dog to a booking?
- How do I modify a booked service?
- How do I cancel a service?
Payments
- When will I be charged for a service?
- How do I add or remove a credit card from my account?
- How do I use coupons, promo codes, and gift cards?
- What is the puppy rate and what age does it apply to?
- Should I tip my sitter?
Trust and Safety
- What can I do to ensure my dog will be safe?
- What does Rover do to support safety?
- Why do I book and pay through Rover?
- What does the Rover Guarantee cover for owners?
- What if someone makes me feel uncomfortable?
- What information does Rover share?
DogBuddy Migration
- I already had a Rover account apart from my DogBuddy one - what do I do?
- Are my DogBuddy bookings still valid?
Getting Started
- How do I become a cat sitter on Rover?
- How do I become a pet sitter or dog walker on Rover?
- Why should I become a pet sitter or dog walker on Rover?
- How long will it take Rover to review my profile?
- Is my sitter profile approved?
- How do I verify my identity?
My Profile and Services
- How do I edit my sitter profile?
- How do I manage my calendar?
- How do I change my account email address?
- How do I update my address?
- How do I add and edit photos on my profile?
- How do I manage my notification settings?
Running My Business
- How do I improve my position in search results?
- What are Rover Cards and how do I send them?
- How do I manage my inbox?
- How do I manage my cancellation policy?
- What are Rover phone numbers and how do I use them?
- Why is calendar accuracy so important?
Booking and Meet & Greets
- How do I book with an owner or create a repeat booking?
- How do I modify a pending request before booking it?
- How do I modify an upcoming booking?
- What if I need to cancel a booking?
- How do I create a Meet & Greet?
- What are the best practices for Meet & Greets?
Payments
- How do I get paid for bookings?
- How do I edit my rates?
- How do I offer a partial refund if I accidentally overcharge?
- How do I review my payments from my Rover bookings?
- How do taxes work?
Trust and Safety
- What if there's an emergency?
- What do I do if I have concerns about the well-being of a dog in my care?
- How can I have a safe, stress-free stay?
- What do sitters need to know about the Rover Guarantee?
- What if a client wants to pay me directly, not through the Rover site?
- Why should I pay and communicate through Rover?
DogBuddy Migration
- How do I log in to the Rover website and mobile apps?
- I already had a Rover account apart from my DogBuddy one - what do I do?
- What has happened to my sitter profile?
- What happens to my reviews?
- Are my DogBuddy bookings still valid?
- Are bookings on Rover covered by an insurance policy similar to what I'm used to on DogBuddy?
Using the app
- How do I search for sitters and dog walkers in the app?
- How do I log out or log in to the mobile app?
- How do I send my client photos during a booked stay?
- How do I contact pet owners using the mobile app?
- How do I troubleshoot the Rover app?
- How do I manage my inbox in the mobile app?
Booking
- How do I leave a review in the app?
- How do I book with pet owners in the mobile app?
- How do I book with sitters in the mobile app?
Payments
- How do I edit a request as an owner using the app?
- How do I pay a sitter using the app?
- How do I get paid as a sitter using my mobile device?
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Owner
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Getting Started
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Account and Profile
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How do I reactivate my Rover account?
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How do I add, edit or remove a dog profile?
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How do I update my phone number?
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How do I reset my password?
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What are favorites and how do I manage them?
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How do I create a cat profile?
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How can I delete or hide photos?
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How does account sharing work for pet owners?
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How do I deactivate my Rover account?
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How do I reactivate my Rover account?
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Finding a Sitter
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How do I find a cat sitter?
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How do I find a sitter or dog walker for my dog?
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How do I choose the right sitter?
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What services do sitters offer?
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How much time does the sitter rate cover?
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Where do I find a sitter's contact information?
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How do you evaluate sitters and dog walkers?
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How can I get help finding a sitter?
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How do I find a cat sitter?
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Booking and Meet & Greets
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How do I contact a sitter or dog walker?
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How do I book with a sitter or dog walker?
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How do I edit service dates?
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How do I add another dog to a booking?
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How do I modify a booked service?
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How do I cancel a service?
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What is reservation protection?
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What if my sitter cancels a booking?
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How can I tell if my dog's service has been booked?
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What if my booking request expires?
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How do I edit day care, dog walking, and drop-in requests?
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How do I review my sitter after a stay?
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What questions should I ask my prospective sitter?
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How do I rebook with a sitter or dog walker?
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How do I contact a sitter or dog walker?
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Payments
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Trust and Safety
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DogBuddy Migration
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Sitter
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Getting Started
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How do I become a cat sitter on Rover?
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How do I become a pet sitter or dog walker on Rover?
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Why should I become a pet sitter or dog walker on Rover?
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How long will it take Rover to review my profile?
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Is my sitter profile approved?
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How do I verify my identity?
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What are the service fees?
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Is Rover free?
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What is Rover?
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What are testimonials and how do I get them?
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What are the Rover Terms of Service?
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How do I contact Rover Support?
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Do I need to be licensed to be a dog sitter or walker?
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How do I become a cat sitter on Rover?
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My Profile and Services
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How do I edit my sitter profile?
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How do I manage my calendar?
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How do I change my account email address?
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How do I update my address?
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How do I add and edit photos on my profile?
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How do I manage my notification settings?
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Can Rover send me text message and SMS notifications?
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How do I set my status to Away or Repeat Only?
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What is confirmed availability and how does it work?
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What is auto-availability?
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How do I change my availability and the number of dogs I can sit?
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How does account sharing work for sitters?
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How do I add cat care and other add-on services to my profile?
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How do I remove my services?
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How do I edit my sitter profile?
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Running My Business
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How do I improve my position in search results?
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What are Rover Cards and how do I send them?
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How do I manage my inbox?
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How do I manage my cancellation policy?
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What are Rover phone numbers and how do I use them?
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Why is calendar accuracy so important?
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What are the sitter cancellation policies?
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Why is managing my inbox important?
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Can I respond to a review?
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What do the statistics on my profile page mean?
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How can I promote my business?
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What are sitter performance scores?
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How do I improve my position in search results?
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Booking and Meet & Greets
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How do I book with an owner or create a repeat booking?
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How do I modify a pending request before booking it?
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How do I modify an upcoming booking?
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What if I need to cancel a booking?
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How do I create a Meet & Greet?
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What are the best practices for Meet & Greets?
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How do I delete or archive old requests in my inbox?
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What do I do with duplicate booking requests?
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How do I book with an owner or create a repeat booking?
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Payments
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Trust and Safety
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What if there's an emergency?
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What do I do if I have concerns about the well-being of a dog in my care?
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How can I have a safe, stress-free stay?
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What do sitters need to know about the Rover Guarantee?
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What if a client wants to pay me directly, not through the Rover site?
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Why should I pay and communicate through Rover?
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How can I keep my Rover account secure?
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What if there's an emergency?
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DogBuddy Migration
-
How do I log in to the Rover website and mobile apps?
-
I already had a Rover account apart from my DogBuddy one - what do I do?
-
What has happened to my sitter profile?
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What happens to my reviews?
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Are my DogBuddy bookings still valid?
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Are bookings on Rover covered by an insurance policy similar to what I'm used to on DogBuddy?
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Will my cancellation policy change?
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What are ‘house sitting’ and ‘drop-ins’ ? Can I offer this service from now on?
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How will I get paid for the bookings that were confirmed on DogBuddy?
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Can I still use my DogBuddy referral link?
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What has happened to direct bookings?
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How do I log in to the Rover website and mobile apps?
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Mobile
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Using the app
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How do I search for sitters and dog walkers in the app?
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How do I log out or log in to the mobile app?
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How do I send my client photos during a booked stay?
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How do I contact pet owners using the mobile app?
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How do I troubleshoot the Rover app?
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How do I manage my inbox in the mobile app?
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How do I update my calendar in the mobile app?
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How do I search for sitters and dog walkers in the app?
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Booking
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Payments
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