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What are the sitter cancellation policies?

As a sitter on Rover, you have the freedom to customize your business. Part of that includes choosing your cancellation policy.

Policy options

Same day

For boarding, house sitting, and drop-in visits:

  • A full refund is available if a pet owner cancels before the booking begins. 
  • If cancelled on or after the beginning of the booking, a 50% refund is available for the first seven cancelled days, and a 100% refund is available for any additional days.

For walks and doggie day care:

A full refund is available if the dog owner cancels before the booking begins.

One day

  • A full refund is available if a pet owner cancels by 12:00 pm the day before the booking begins.
  • If cancelled later than 12:00 pm the day before the booking begins, a 50% refund is available for the first seven cancelled days of the service, and a 100% refund is available for any additional days.

Three day

  • A full refund is available if a pet owner cancels by 12:00 pm three days before the booking begins.
  • If cancelled later than 12:00 pm three days before the booking begins, they’ll receive a 50% refund for the first seven days of the booking, and a 100% refund is available for any additional days.

Seven day

  • A full refund is available if a pet owner cancels by 12:00 pm one week before the booking begins.
  • If cancelled later than 12:00 pm one week before the booking begins, they’ll receive a 50% refund for the first seven days of the booking and a 100% refund is available for any additional days.

Note: You might notice you're not able to select a policy for dog walking or day care. This is because dog walking and day care services are always set to a same-day cancellation policy.


Will my cancellation policy apply to booking date change requests?

If a pet owner shortens the length of their stay at the last minute, when editing the confirmed booking, you'll have the option to apply a penalty fee.

For other modifications—like changing the number of pets or increasing the length of the stay—the price will be adjusted accordingly based on your additional rates. 

If a pet owner simply wants to change the dates for their booking, they wouldn't incur a cancellation fee. Here's an example of a date change request:

A sitter has a one-day cancellation policy. On Sunday evening, an owner requests to change their Monday through Wednesday boarding stay to Wednesday through Friday instead. In this scenario, a cancellation penalty will not be charged.

If you want to apply a cancellation policy to last-minute changes like date change requests, you can initiate a booking request for the new dates, and then ask your pet owner to submit a cancellation request for the original booking.


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