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What are the sitter cancellation policies?

As a sitter on Rover, you have the freedom to customise your pet care services. Part of that includes choosing your cancellation policy.

 

What are the policy options?

Flexible

For boarding and house sitting:

  • A full refund is available if a dog owner cancels before the beginning of the stay.
  • If cancelled on or after the beginning of the stay, a 50% refund is available for the first seven cancelled days, and a 100% refund is available for any additional days.

For walks, doggy day care and drop-in visits:

  • A full refund is available if the dog owner cancels before the day’s service is delivered.

Moderate (Your profile will default to this option.)

  • A full refund is available if a dog owner cancels by 12:00pm the day before the stay begins.
  • If cancelled later than 12:00pm the day before the stay begins, a 50% refund is available for the first seven cancelled days of the service, and a 100% refund is available for any additional days.

Strict

  • A full refund is available if a dog owner cancels by 12:00pm one week before the stay begins.
  • If cancelled later than 12:00pm one week before the stay begins, a 50% refund is available for the first seven cancelled days of the stay and a 100% refund is available for any additional days.

 

Note: You might notice you're not able to select a policy for dog walking or day care. This is because dog walking and day care services are always set to flexible.

 

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How do I manage my cancellation policy?

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