While it’s not ideal, every once in a while a sitter or dog walker may need to cancel a booking. Don’t worry, we’ve got your back.

• You will be refunded in full. If your sitter or dog walker is for whatever reason unable to watch or walk your dog and initiates a cancellation, you’ll receive a full refund to your account.
• You’re covered by reservation protection. If your sitter or dog walker cancels within seven days of the first day of the booking, we’ll do everything we can to help find you a replacement sitter or dog walker. Check out our reservation protection page for more detailed information.

Have questions? We're here for you! Contact Rover Support at +44 808 281 2524. Or, submit a help request by navigating to the bottom of any page in the Help Center and selecting Contact Support.