Inbox Help

What if there's an emergency?

We hope it never happens on your watch, but should an emergency arise—such as an injured, sick, or lost dog—call Rover's Trust & Safety team at +44 808 169 8525 to report it immediately so we can help resolve it as quickly as possible.

Tip: Whether you’re a pet parent or a sitter, you can help prevent some situations from becoming emergencies by having on hand the most up-to-date records of your dog’s or the pet owner dog's medical history, immunizations, diet, and special needs. Your Meet & Greet before the booking is a good time to discuss this information.

Rover offers the following services in case of emergency:

24/7 Emergency Support: Rover's Trust & Safety team is standing by around the clock to help you if an emergency arises.

The Rover Guarantee: Rest assured, every stay is backed by the Rover Guarantee. Learn more about what's covered under the Guarantee here.

Sitter Resources: Discover posts covering how to prevent dog escapes, read dog body language, and much more here.

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